Quote:
Originally Posted by reggie_bond
Dear friends, thx a lot for your inputs - this I all understand & know. But since a few hours the ciommunication is absolutely NONE. Ok: orbit.theplanet.com have some news. But do you think for a big company like this a communication like this is ok. I feel it is VERY lausy! What is your opinion?
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While I like to pride ourselves on quality support and always keeping our customers informed of any datacenter issues (even if it doesn't effect the DC their server is in) I can imagine that an outage the proportions of what they are dealing with right now, I can sympathize with them and understand how priorities may make it more important to assess damage and get things up and running than to insure individual communications are made.
From the little I have read on GFY alone, it appears that they are doing their best to get the word out while restoring service as fast as they can.
I would not hold this against them.