Quote:
Originally Posted by [Brian]
Ahh right, I forgot about billing same as shipping. I guess that is kind of a wild card.
Currently we're just doing delivery confirmation and i am waiting to see over time what our success rate is for disputing chargebacks. I'm considering spending the extra few bucks to add signature confirmation though if it makes it nearly impossible to successfully chargeback, as you mentioned.
The only complication there is that after 3 unsuccessful attempts at delivery, the package is returned and that then has to be factored into the equation. Not to mention people that just refuse to sign for it ...
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brian, are you using usps or ups/fedex/dhl?
and when you are disputing the chargeback what other information do you send to dispute.. do you also send the IP address w/ time of transaction?