Quote:
Originally Posted by jalami
We've successfully fought back chargeback disputes on shipments by providing the scanned signature upon delivery from the courier or postal service. Some of them were pretty big in fact and were definitely worth fighting for when you know the customer got it. Only been able to do it with direct MID accounts where you have a closer relationship to the merchant bank.
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The problem is a signature doesn't guarantee anything other than they got something from you. The customer could still say you sent a box of rocks and charge back. Again though this usually gives you the ability to at least work out a refund.
Brian I would just call up your merchant bank to find out what their policies are regarding each method and go from there.
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