Quote:
Originally Posted by [Brian]
Ahh right, I forgot about billing same as shipping. I guess that is kind of a wild card.
Currently we're just doing delivery confirmation and i am waiting to see over time what our success rate is for disputing chargebacks. I'm considering spending the extra few bucks to add signature confirmation though if it makes it nearly impossible to successfully chargeback, as you mentioned.
The only complication there is that after 3 unsuccessful attempts at delivery, the package is returned and that then has to be factored into the equation. Not to mention people that just refuse to sign for it ...
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Carders/fraudsters will often send orders to shipping address' other than the billing address so they can pick them up there.
You best bet is to stick with delivery confirmation but require shipping to the billing address of the card only. This would cut down on quite a bit of fraud (friendly or otherwise)
I think that would be the best balance of protection for you and your ability to successfully dispute charge backs.
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