Quote:
Originally Posted by Chio
So long as the billing address is the same as shipping and you have a signature it is very hard (but not impossible) to get a chargeback.
The customer can still charge back for any number of reasons even with the above being true but your merchant bank will work with you and can usually resolve this issue and offer a refund rather than allowing the CB.
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Ahh right, I forgot about billing same as shipping. I guess that is kind of a wild card.
Currently we're just doing delivery confirmation and i am waiting to see over time what our success rate is for disputing chargebacks. I'm considering spending the extra few bucks to add signature confirmation though if it makes it nearly impossible to successfully chargeback, as you mentioned.
The only complication there is that after 3 unsuccessful attempts at delivery, the package is returned and that then has to be factored into the equation. Not to mention people that just refuse to sign for it ...