Quote:
Originally Posted by Rochard
Last night my wife and I and some friends went out for Pizza. There was eight of us, including two kids. The menu said that a tip of 15% would automatically be added to parties of eight or more, and we had eight.
My wife and I picked up the tab - $86. My wife signed off on the credit card slip for $18. The couple that was with us left behind a tip.
This morning we wake up to find that we were charged $102, not the $86 my wife had signed off on. It seems to us that they added this amount on after we had left.
I could care less about the money - it's not a huge amount - but I'm stunned that they felt they could charge our debit card after we had left for an amount we didn't agree on.
Should I be pissed off and go speak to the manager of the pizza place?
|
I worked in the service industry for 9 years. Alot fo times credit card/debit cards will automatically add a 15 to 18% charge to your final bill. They do this
temporarily to insure that if you tipped on your card that you had enough in your account to cover it. When your credit/debit card is run in a resturant it is not put through at the time for what could end up being the full amount so the credit card companies compensate for that. At the end of either the shift or week (depends on a resturants or bars policy) the credit cards are "settled" which entails adding in any tips written on the cc slip or $0 if left blank. You could call the resturant and ask them when they "settle" their credit cards and that should give you an idea of when your account should be adjusted. Usually takes just a day. You could also make sure that if your wife tipped on top of the added gratuity that the 18% was on the bill amount not total amount.