Snake Doctor: LOL. For this price you should be happy that don't have to translate it yourself "through a translator program"!
Joke.
OK, maybe you are right, but:
1) the 6 years practice says that in a whole English is at enough level since we understand each other with a customers.
2) maybe for the cheap price they paid some people prefers to get a fast and stable support during a years, than to get a silence in perfect English...
But if for someone the only does matter "ENGLISH, MOTHERFUCKER!" - sure he have to choose 5-30 times more expensive solutions with the same functionality
Support guys are developers before than linguists.
As to the Manual. It looks strange that the most problems feels some unknown for us board's writers, whereas the customers complains to us about it not more than 5 from 1000. Well, doesn't matter. In a few weeks will be finished a 6th version, and also will be made a new Manual, much simpler and more correct.
