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final outcome:
we've been pointing out the fact that rules can be bent, we needed to put them in paper (as Due pointed out). she was pouring out a lot of steam these days because of them and since its gone down, we explained things more in detail.
(My Spanish isn't at college level, so it was hard to explain things to her.)
and yes, she gets her work done in a timely manner, and is very trustworthy (a lot of people her in Mexico City aren't).
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