Originally Posted by GrouchyAdmin

I believe there is reason for concern. I've had more issues in 2008 globally so far than I've had in all of 2007 across all clients, may of which were actually client (configuration) issues. Obviously there's a lack of resources dedicated to keep things running as well as they were..



I'm not calling you a liar, however I've talked to a total of two people who were capable of, and actually did handle technical issues on the 'front end'. It's nice that you have staff who are dedicated to work on the internals, as it should be - but you're going to need more people facing the front lines.