Quote:
Originally Posted by NetBilling
Hi,
There is no need for concern. We have a great support staff and are training more now as well. If you ever have a a need and it is not getting taken care of in a timely manner, you can certainly come directly to me and I will expedite.
Mitch
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I believe there is reason for concern. I've had more issues in 2008 globally so far than I've had in all of 2007 across all clients, may of which were actually client (configuration) issues. Obviously there's a lack of resources dedicated to keep things running as well as they were..
Quote:
Originally Posted by NetBilling
BTW - we have much more than one tech guy. We have 2 on the phones with clients with a staff of programmers and IT guys behind them.
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I'm not calling you a liar, however I've talked to a total of two people who were capable of, and actually did handle technical issues on the 'front end'. It's nice that you have staff who are dedicated to work on the internals, as it should be - but you're going to need more people facing the front lines.