Originally Posted by GrouchyAdmin

I love NetBilling. Out of all of the processors I've used, they've been the best.. but they also charge more.

To be frank:

My only concern is how thin NetBilling support is spread now. They have one tech guy, who has one assistant. He's smart, but he can only do one thing at one time, ditto for his wonderful assistant. If some 10k guy is bitching that his Perl CGI to write to .htaccess isn't working to him, and I have a question about writing something to work with the MUPDATE API; obviously I can't go to Mitch. So, working for a larger company, I, and they, are forced to sit and wait?

I'd like to know what Mitch's plans are for expansion and support for all tiers.