05-07-2008, 08:27 AM
|
|
|
Confirmed User
Industry Role:
Join Date: Jan 2002
Location: Huntington Beach, CA
Posts: 8,588
|
Quote:
Originally Posted by GrouchyAdmin
I love NetBilling. Out of all of the processors I've used, they've been the best.. but they also charge more.
To be frank:
My only concern is how thin NetBilling support is spread now. They have one tech guy, who has one assistant. He's smart, but he can only do one thing at one time, ditto for his wonderful assistant. If some 10k guy is bitching that his Perl CGI to write to .htaccess isn't working to him, and I have a question about writing something to work with the MUPDATE API; obviously I can't go to Mitch. So, working for a larger company, I, and they, are forced to sit and wait?
I'd like to know what Mitch's plans are for expansion and support for all tiers.
|
Hi,
There is no need for concern. We have a great support staff and are training more now as well. If you ever have a a need and it is not getting taken care of in a timely manner, you can certainly come directly to me and I will expedite.
Mitch
__________________
Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!
|
|
|