Originally Posted by Snake Doctor

My understanding is that it's not managed hosting, meaning any tech support issues you would have to handle yourself or pay them to fix for you at an hourly rate.

This is fine if you're a competent server admin (or have one on staff) and want to save money, but it's not apples to apples if you're comparing their prices to someone like Techie Media or Mojo Host or Phatservers where unlimited tech support is included at no extra charge.