Quote:
Originally Posted by Dollarmansteve
Your conversation is akin to yelling at the McDonalds cashier because you found a finger in your hamburger.
Although your stance is completely correct, what good does is really do to yell at an affiliate rep? If I were her instead of saying just "I'm the wrong person" I would say "I'm the wrong person to yell at, please direct your important yelling at this person.. someone who can actually deal with the issue".
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She could let her burger shift manager know there was a complaint, and what the customer said, and if important the shift manager should probably tell the day manager, or the location supervisor, who would likely call coperate.
There's a chain of command, not just "Not Me"
Allison damn sure knew the address of legal, and she can cut and paste, but chose not to.
Also, there is a case where a customer did inform either a dell or gateway location directly, then sued corporate years later. The court held that the location was a valid place to notify.
If Allison is an employee, not a contractor. They've been notified, up to them to do something or remain complicit in the infringement.