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I think it sucks.
I think it sucks that I have to work my way through 3 voice prompts when I call (insert health / government / other ageny here) just to listen to a recording in English (god forbid I need to speak to someone).
It isn't just Spanish here either, for some reason Hmong is now "an option" fucking everywhere.
When efforts to make things easier for non-English speaking people start making things more difficult for native speakers it has gone too far.
And it has.
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