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This last Christmas, One of my rollers came back from a SouthWest jaunt literally looking like a grown man had taken it and swung a sledge-hammer directly into one of the corners.
I got it home to realize the corner had been shattered on the inside (underneath the cloth/nylon stitching), to boot...
It was no more than hard-plastic, but still.. it woulda taken some real force to do that.
Don't know about requesting compensation, though... I figured the hassle probably wouldn't be worth the $25 they might have given me for the bag... but in retrospect, I kinda wish I had filed... on principal, if nothing else.
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-D.
ICQ: 202-96-31
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