Quote:
Originally Posted by rowan
?? I've had 3 or 4 servers at theplanet over the years and have never been locked into a specific period.
The TOS can also be contested even if it says "no refunds", I had some serious problems with a new rackshack server a few years ago and resorted to initiating chargeback proceedings once I'd wasted several days with customer service trying to get the hardware replaced. I didn't have to go through with it as they promptly refunded my money upon hearing of the potential chargeback. Obviously they refunded my $ to avoid the chargeback rather than because they felt it was due.
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1. I do not deal with theplanet. I scanned their TOS and thought it said a year contract, but upon a second look, I guess I read it wrong. However, Item 7 states a service credit is your sole remedy.
2. A new server has a better chance at a successful chargeback than that of an existing customer.