Donny

I love CCBill. They've been nothing but good to me. But some major problems started Feb 7th. Please don't think I'm just trying to embarrass the company... either myself or one of my employees have called CCBill EVERY SINGLE DAY since Feb. 7th. Today is the 20th... that's nearly 2 weeks of daily calls. Every day we've been told "yes, there is a problem... we're working on it".

I am losing money every day and am tired of hearing "we're working on it".

Here's one of the problems (there are others, but just this one will suffice for now):

One of my major affiliates is receiving NO CREDIT on click throughs to my site. ZERO referrals show in his stats. So far he's the only affiliate that has brought this to my attention, but how can I be sure this isn't happening to others?

This affiliate is a local guy that I trained to create and submit galleries for me to places like Richard's Realm, Persian Kitty, The Hun, etc. He promotes ONLY my site (I let him create his own galleries and host them for him, so I see where traffic is coming from), besides my server stats, he also uses PayCounter to track his unique visitors to galleries that he's created promoting my site. His pay counter stats show the following (these stats are backed up by server stats, and webalizer stats as well):

Feb 7th: 154,861 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 8th: 215,227 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 9th: 103,675 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 10th: 208,163 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 11th: 76,280 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 12th: 60,036 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 13th: 34,426 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 14th: 33,125 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 15th: 266,953 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 16th: 128,603 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 17th: 88,664 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 18th: 39,861 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 19th: 67,533 uniques to his galleries, ZERO click throughs to my site (according to affiliates.ccbill.com).
Feb 20th (today): 68, 474 uniques to his galleries so far, ZERO click throughs to my site (according to affiliates.ccbill.com).

That's almost 1.5 MILLION uniques to his galleries since Feb 7th, from places like thehun, Richard's Realm, Persian Kitty, Thumbzilla, etc... and ZERO click throughs. This is RIDICULOUS! I've checked his referring code myself to make sure he didn't input it incorrectly. There are NO PROBLEMS from his end. He's simply receiving NO CREDIT for referrals sent to me. And if this affiliate is receiving NO CREDIT, I am wondering how many others aren't receiving credit. This is costing him a LOT of money... and if any of my other affiliates (I have more than 200 at the moment) are experiencing the same problem, how long will it be before they stop sending traffic to me? Prior to Feb 7th his galleries were generating a lot of money for him. He has no other job besides promoting my site.

CCBILL: you have acknowleged that you are "aware of the problem and working on it" but it has been 2 weeks now. You are costing my affiliate a lot of money. I've been fortunate not to lose him so far... but how much longer can he be expected to work for free?

I am sorry to have had to bring this public, but enough is enough. Fix the f--king problem PLEASE!! NOW! Not 2 weeks from now.