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Has this ever happened to you?...
I had one of my members email me today. As per his request, I had cancelled his rebill on 1/27/03. His password was supposed to be active until 2/19/03. He emailed me letting me know he was still able to get into the site. I called my third party processor and asked them if they could help. The rep I spoke to gave me an email address and told me what info to send including the subscription number of the customer so they could fix it.
As I was looking in the software to find his subscription number, I found that he wasn't the only one!
There are 12 people currently whose rebill status is EXPIRED but yet their passwords still are ACTIVE.
Has anyone else experienced this?
If so, what happened?
Thanks
Mandy
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