Quote:
Originally Posted by Sly
It's easy to offer extra additional support for potential customers when trying to pull them over from another company. The true test is whether or not that support stays once you are a customer and actually need help.
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Oh, I agree. Whether or not it persists will remain to be seen if anyone moves to a new host and tries it out.
Same thing when companies offer specials to get you in the door. Existing old and long-term customers aren't offered the same deals and get stuck with a grandfathered deal that costs them more for much less. Many of them do this.
What do you have to lose, if you aren't already getting adequate support or in at least one situation apparently, any support at all? Try a new hosting company and see if it's the right fit.