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As stated earlier you have to get everything in writing, exactly what the project will entail. This protects both sides. If you don't get a complete estimate and scope of work then either side should expect it to go wrong, and more than likely will go wrong.
If customer goes out of the scope of work a project change must be written and approved, with any cost changes (if any).
Go through all the motions or you will get screwed.
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