Originally Posted by farkedup

I've had a few open source projects and simply put you won't have anybody capable of handling support until it becomes popular, it can't become popular without support so if you won't get help with support until its popular you're sitting there supporting people who haven't paid you a dime crossing your fingers that others will come and help with support....

If support is the problem jack up your prices. Its better to get fewer sales and higher profit margins. Modify your support so that the first month is free and then charge after that. I'm going to change my support from what is currently stated as lifetime down to something considerably less than that.

I've also been steadily raising my prices. When I was in the testing stages I was giving it out left and right, then I jacked my prices up as the product improved. I'm planning on having a few different pricing tiers, have lifetime support, copyright removal and installation at a high price and go all the way down to an at least partially encoded system and release a few addons.

I'm also putting out a free system that ONLY supports embed codes and will have some paid addons for that once I get a chance to cleanup some things in that system which I coded most of it over 2 years ago and it was used by some of my arcades back in the day.