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Sortie,
This guy clearly has issues. Frankly what I would do is offer to buy him a competing product. By doing that you accomplish two things.
1. You get a congenital dipshit off your case...forever!
2. You make him your competition's problem and he WILL be a problem. Your competition will likely spend several days trying to appease the windbag thus wasting countless hours of their time. They'll likely take a few days off to simmer down after eventually telling the customer to piss off. Then the idiot will come to GFY or whatever board he is victimizing with his drivel and badmouth your competition.
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I like pie.
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