Quote:
Originally Posted by farkedup
why do you feel the need to complain about a CUSTOMER in a public place like this?
I have my share of troublesome support BUT it comes with the territory for every 1 troublesome person there'll always be plenty of people who you never even hear from again.
Here's what you do either jack up the price of the script OR limit support to something like first month's free then pay extra for support beyond that. Also having a forum on top of that is really important. I plan on changing my support around in the near future. I can either spend time developing the script or get eaten up by support
Also outline exactly what your support covers and EXCLUDE anything server related.
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Hey, he brought a false complaint to the board, not me.
He's not the only customer I could complaing about, just the only
one to make false complaints on the board.
I have never complained about a customer. That is not smart!
Dissatified customers are just part of the game and anyone that wanted to rant
was free to do so.
But no other customer made up lies while I was trying to find his problem and
provide support and then came to the board and lied that I didn't
provide support.
He posted a blantant lie and I reposnded with the evidence of it.