Quote:
Originally Posted by quantum-x
Hey Richard - Any clue on what's up with support at the moment?
Like I say, when I'm logged into a support system, lodge a ticket, and then get a reply from another domain, asking for my password - that's just straight up dodgy.
Seems the current techs have basic problems reading emails: It's like they take their own interpretation and just make up the rest.
I hope as you say things are on the up and up, because I was truly quite surprised to have received poor support - normally it's incredible.
|
Hello Quantum,
Quite honestly the the last few weeks have been hectic around here. The head of our support team(who was also my brother) passed away a few weeks ago. It hit us and myself pretty hard so we've all been dealing with that loss both personally and support wise. That aside, I have been busy training new techs and I am currently in our european office doing that. We will catch up here and support will be better than ever. I can personally guarantee that. We are bringing on and hiring new support techs as quickly as we can find them and bring them up to speed. This is my top priority at the moment and I will make sure everyone here is attended to properly if they email me with any issues.
Once again, you have my 100% personal guarantee that we will never stray from our policy of providing the best support possible.