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I don't want to seem like I'm stuck on Natnet's jock, but I'll just mention this one last thing.
One problem with giving clients root access is that they can (and often do) screw things up really bad....and then the techs will have no idea what you did or how to fix it.
THEN the customer comes to the boards and bitches about their server being down because such and such host has shitty techs. (This happens alot)
If your reputation is based on your tech support, then you're probably going to want to make sure you have 100% control over the thing that your reputation is based on.
I know hosts who won't allow you to "throttle" the bandwidth on your server......because there's always some idiot who wants to run a 50mbps site on a 10mbps line to try and save money, and when your site is slow and unreachable and people check to see where it is hosted, they think the host or the host's network sucks.
Anyways, I'm sure natnet isn't losing sleep over the few customers they've lost over this policy.
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