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I'm sure they know alot, but noone knows everything. Might seem odd to you, but if you aren't really a computer geek, what is "hard" and "problem" for you, is not for most of techies, and is usually very common request amongst customers. Once you go to the geek level is where it becomes tricky, and when you do need root.
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agentGFY *at* gmail.com
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