Originally Posted by nemocnice

What is the average turnaround time for support with your hosting company?

Lately, mine has been sluggish and I am considering a move. I don't want to move, but sometimes I have to wait hours, even overnight, to get questions answered.

It's a dedicated plan at a host with a very good reputation, so I want to wait a little longer to see if there's improvement. Still, I want to know if this is normal everywhere, so I know if I should bother switching.

Right now, moving to National is very tempting, but I don't want to be hasty. They advertise an average 17-minute work order and that is very appealing. Can any current NationalNet customers confirm that?

Thanks for your comments.