Quote:
Originally Posted by nemocnice
Thank you for the answers.
My question would be specifically for managed services. It's been a day and two nudges, but I've yet to get a status update in the ticket system and no reply on ICQ either
I've been a customer for a just month or two, and can't help but feel my status as a newbie pushed my tickets to the bottom of the pile. I don't want to believe that, and hope it's only a matter of understaffing and will improve, but it's holding up a few things and decision making.
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mojohost updates their ticket system as soon as they reply and thats fast, like I said within 15 mins normally, you can issue a status there which is a great system Ive never seen before, 5 means no hurry 1 means itll page all reps
if you go with a new host get one that has GOOD support, mojo was the first who moved all our content in 2 days, I leaned back and they did the trick at no extra cost. Amazing.
Im sure other hosts are good too, its just were happy, you choose a host for an X amount of years at least imho.
Mojo has always reps on icq and duty, just checked icq and one rep is there, I can hit him up and hes gonna reply immediately, thats how we want it and it should be.