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Thank you for the answers.
My question would be specifically for managed services. It's been a day and two nudges, but I've yet to get a status update in the ticket system and no reply on ICQ either
I've been a customer for a just month or two, and can't help but feel my status as a newbie pushed my tickets to the bottom of the pile. I don't want to believe that, and hope it's only a matter of understaffing and will improve, but it's holding up a few things and decision making.
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