Quote:
Originally Posted by Shap
I addressed this about 6 pages ago. We ran tests to see what effect adding a cross sell would have to us. After all our tests we haven't had any negative experiences so we decided to continue going with it.
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I cannot believe someone that was so vehement on this issue has done a 180 like this and that you actually believe this. They aren't complaning because
a) People that buy porn are alot of the times privy to it and don't want to make a fuss about it so their wife/familly whatever knows about it.
b) They aren't even sure what to do about it
c) Doing chargebacks is not looked good upon by your bank, even when you're in the right. Try doing few chargebacks in few months, see what they say. With the amount of "pre-checked" sales that people get screwed on, and the amount of fraud that goes along (cc's get stolen constantly), alot of the guys have already done few of these.
d) The amount that they get charged is not something to go estatic over ($40), and is most of the times not even worth all the fuss about it. I've been burned for "alot" more then that and i didn't think it was worth persuing, but chalked it to experience.
e) All of the inexperienced users won't even notice the pre-check, and sometimes won't even notice the extra charge of $40 on the cc, only because people are not educated enough. You do customer service, check the questions that alot of them ask. Most of the times, questions are very vey basic ("how do i record a video" or something like that).
All in all, with your previous stance shown quite clearly, you know there is no rational explanation to PRE-CHECK the cross-sell other then to make more money for you and screw the surfer.