Quote:
Originally Posted by wiggitywack
Tell that to the thousands of people your company scammed in the UK who used to phone the helpline crying because they couldn't feed their kids, due to a £1000 phone bill.
14 February 2007
Content and/or promotion provided by N/A
Service provider responsible for compliance under the Code of Practice Global Access
Service provider location Andorra
Telephone network(s) Eckoh Tchnologies
Service type Internet dialler
Cost £1.50 per minute
Number of complaints 2300
Source of complaint Public
Complaint from Nationwide
Fine £40,000
Sanction 12-month bar on service
Formal reprimand
Refund all complainants
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Good find there.
Let me point out a few things on that.
The 2300 complaints, was 0.5% of the traffic for the period in question, way below what most people have in chargebacks with their merchant accounts. The amount of complaints is simply due to the volumes of the calls
We paid the fine, we refunded all that complained even though they knowingly used the service
There was no 1000 phonebill to ANYONE. We run strict fraud control, and people could not spend more than £50 per month. Always had no question asked refund, and never deducted refund, chargebacks or anything from our webmasters
We have at this point still about £300K that is unpaid from the traffic back then, that traffic
WAS PAID ALREADY TO ALL WEBMASTERS AND RESELLERS
We never skipped a single payment, everybody get paid weekly regardless if we get paid or not, we have been running this way since day one and we have no intentions of changing it. We value our resellers and webmasters, when they expect a payment, they should get it, meaning we take the entire financial risk when someone decide to put their traffic into our system.
How often do you pay your clients?
