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PSW:
It is obvious from your posting this reply that you are trying to do the right thing by your client base and this is commendable, however if you have had support staff in all weekend why has my email reply to the mass email sent Friday been ignored and no information forthcoming about the "European Solution" you propose.
I'd really like to start learning more about this and other options and the tantalizing suggestion that there may be a solution but no reliable information to back that up is most frustrating.
I also don't understand why a few of the management team didn't get a few pizzas and beers and sit down on the phones to field calls for the night after sending out the mass email to clients - it would have been good PR.
That said, I have tried calling and have had no success reaching anyone. The time zone differences make it difficult however ringing your telephone system, dialing 0 to have my call directed and then after a short time ringing for a 'nobody is available to take your call message' to be played is a little annoying for someone who has just paid maybe $5 for that call.
We intend to stick with you guys , however from this distance its really really frustrating to see little things which could be improved so simply be left undone.
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