JR: I would like to get paid and have you FIX my account!
There are several options we can discuss to get you back up and running (some of which are described throughout this post).
m0rph3us: so PSW (tried to allow) merchants from around the world and couldn't?
Unfortunately the acquiring banks have already begun to tighten the playing field even though Visa-Intl has yet to follow the Visa-USA initiative. This was not by choice on our part and we?ve spent much of the later part of the week discussing how we could assist clients with the success of their business.
Sexfind: This is disappointing.
Agreed - disappointing and unexpected as the region constraint was not clear during the initial integration.
Sexfind: ...That said, I?m going to stick with PSW. No other billing company has been as up front and quick to respond to my concerns. Will you be staffing your support email address all weekend?
We will always try to keep everyone in the loop as the provided information can only help you make smart decisions for your company?s future. There has been (and will be) support staff in over the weekend to provide details along with the valuable information in this post (below).
Jact: I guess I'll be registering a US incorporation afterall.
Registering a US corporation is a viable option. However after thorough research we decided to only present the EU solution due to several factors:
1. The original policies from Visa-USA made clear that you could not report the same URLs to both USA and International banks (thus merchants had to decide whether they were going to report to one or the other, not both). While we?re still gathering data, the procedure to remove URLs for the International list and then add them to the USA list is currently somewhat vague. We thus felt it was a risk our affected clients would want to avoid.
2. Due to heightened security in the wake of 9-11, it is becoming more and more difficult for individuals to get the proper identification and accounts to establish a US presence. For this reason, we only recommend the US option to those companies that have a trusted US citizen to serve as principle in a newly established corporation.
That said we ?do- have a trusted contact for setting up a Nevada corporation (the best US option) which can be provided to clients upon request. We will assist you in anyway possible with whatever decision you make.
XxXotic: so basically what you're saying is psw is a second rate half assed company who can't get their shit together
We wish it was that simple (we really do). If we were brainless we wouldn?t be spending nearly as much on insurance and anti-stress medication. There?s no doubt that the recent cluster bomb of Visa/bank-mandated policies has made for some less-than-ideal situations but we will always attempt to find the best solutions for our clients regardless of what game we?re forced to play.
KimmyKim: Talk about a Catch-22 here... Visa is the enemy here guys, not the billing companies. Personally I love reading the PSW guys posts?
We?re learning KimmyKim. And, while often frustrating, Visa has a purpose behind their procedures. That said we restrict our rage to our personal lives - voicing our frustration to friends, family, bartenders and medical professionals so we can be pleasant at work.
Jact: If I'm going to open yet another corporation (One being outside my own country) it most definitly would not be a European company.
That choice is yours and will we provide whatever information we can to assist your progression (including a smooth transition to Netbilling if you so choose).
rowan: One thing I am nervous about, some people have not been rebilled for nearly a month.
Rest assured we have procedures in place for handling this.
rowan: why would a non-USA non-EU person set up a EU company/presence in preference to a USA one?
(See concerns addressed earlier)
rowan: why was the EU company option was not offered prior to the processing gap.
The regional constraint was presented to us during the final stages of integration. We thus worked as fast as possible to compile helpful information for our clients.
Sexfind: I don't think it would be asking too much to keep someone on for the night to answer telephone inquiries ... They're making it hard by being retarded on the customer service.
As an update to previous threads regarding customer service, we have had two meetings so far regarding ?crisis-time? support including an 800-number and 24-hour webmaster support. Unfortunately the time to hire and train staff has eluded us in recent weeks for obvious reasons. We will specifically note the fact that clients would rather us not be retarded.
JoeA: Why did AC Pay not have the problems of (IPSPs)...
While this isn?t an exhaustive explanation, AC Pay does not fall into the same category as IPSPs and thus isn?t bound by the same regulations. AC Pay is a viable option for some companies but please be aware that, unlike traditional IPSPs, surfers who signup through their system are actually becoming ?their- customers rather than yours (the subscribers legally belong to them, denying you rights normally provided by an IPSP).
rowan: have any customers had any correspondence with Gabriel Truitt recently?
He has been heavily involved with the new integration and is currently working with other staff members to keep the transaction mass running through smoothly.
Petr: how about all the (EU) VISA rebills which have been put on hold?
They are being processed over a compressed timeframe.
Thanks for reading all the way through, we hope this was informative and helpful (if information can ever ?not- be helpful anyway).