Quote:
Originally Posted by 18teens
Good luck Sarah. I've had downtime every single fucking day for a week and a half. Live support fixes it for awhile and then my shit goes right back down again.
Ever try putting in a support ticket? They don't respond. I've had mine open and escalated for 10 days. No response.
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Well, the tech got my websites back up reasonably fast, but he's now "working" on my request to tell me what went wrong. I think I'd like to know what has the potential to kill all my websites, seemingly without any causation from me.
But yeah, I've found that support tickets can be answered anywhere from a day to two weeks. Assuming you can get someone on live support (I've had times where I sat there for half an hour without anyone ever signing onto it - although that may have been a software problem, Gerard told me they upgraded soon after), they'll usually fix it within an hour.
Once you actually get ahold of someone like Gerard or Nathan, getting stuff done isn't usually a problem. It's just the fact that problems seem to occur so often that really annoys me.