Quote:
Originally Posted by WebairGerard
Hey Rowan. We knew the server was down the minute it went down and started troubleshooting the server once we saw that. By default we monitor PING/HTTP, your bandwidth utilization as well local system resources. You can email me with anything else you would like to have monitored and I will see that it is setup for you.
Great, I see you are on live help now chatting with our techs  They are available 24x7x365 to assist you. |
Yep, things are finally moving along... live chat should have been mentioned in the very first msg from webair, all the replies said to call or update the ticket.
There is one thing I don't understand, why you wouldn't notify a customer immediately if a server went down and didn't recover when it was rebooted? That means it was 3 hours before I was made aware of it, and then a further 3+ hours before I was able to get into live chat with a tech.
Is this typical of support or did I catch you guys on a bad day?