Quote:
Originally Posted by WebairGerard
Rowan the ticket was replied to in less than 5 minutes and when we didn't hear back we tried calling. Anyway we are here to help you but we need to speak with you. Please get with us ASAP.
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03:07:58 PM automated message to say the server is down
03:11:42 PM message from AJ asking for root password
04:14:59 PM reply from myself asking for the server to be rebooted
05:15:15 PM escalation by myself since I was still waiting
06:00:20 PM reply from AJ
4:14 to 6:00 isn't 5 minutes