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My boyfriend's HP laptop went out in early December (one week shy of the first year). They outsource their support to India and if you have a Southern accent like me, you are in trouble. Got it back, wouldn't load.
Long story short, this is the fourth return and he hasn't had a working computer 2 weeks out of 2 months. This time it is getting replaced but you lose all the programs and templates. Still another week before it comes back. Yes, they paid shipping both ways but what the fuck.
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