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Rackshack sucks.
I have a 10 meg line there, that thing does in fact go down often. Their routing people stink and we even had an incident where we were blocked out of our own server until they came in in the morning to unblock us (they considered our monitoring software to be an attack and banned our IP block). We've endured unexplained outages (my theory is that they tripped over one of our cables once). We also had a bad fiber cut IN THEIR FACILITY!
The last trouble ticket I had was unanswered for over three days. I even added comments in there regularly like "hello, do you feel like doing your job?" thinking someone there would eventually get the point. They didn't.
Good thing we don't DEPEND on these people.
Our hosting strategy is to DIVERSIFY. We don't depend on any one company too much. Learned our lesson the Verio way.
Right now we are moving servers to Webair and Swiftdesk. Unfortunately, the new mix is heavily global crossing, but they do kick ass and they're cheap. Plus the new facilities at webair have serious backup plans. Hosting isn't easy, but it is incredibly important. Think about it, if your stuff goes down, how bad do you get beaten up by your affiliates, tgp trades, traffic trades, customers, etc.? If your server is down, does it matter that you have the best content and 100,000 clicks a day coming in?
MY advice is to lose rackshack and get a real host. There are a TON out there, just pick one. Too many good ones to get stuck with a bad one.
And BUY MY CONTENT!
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