Quote:
Originally posted by JohnV
Hey everyone. MarcDe and I were talking about this as it concerned both of us and has prompted a few changes in the way we handle the "on-hold" notice.
The last thing we want to do is make you feel like you cheated us and your not welcome, when in fact you may not have done anything wrong. Every situation is different and in some cases we are frauded and some cases, we are not. The point is, we want to make it less intrusive if you do have to receive a notice from us regarding an issue with your account. Something that just doesn't say "your an ass and your not welcome here anymore"....not that it said that, but when you logged in and the message said simply "login error" and you had no access to your account....well, it would be better if there was our 800# and some basic info there.
Also, please keep in mind that you can call any of the support staff here (almost 24 hours/day :-) if you have questions.
pimpdog, even if you don't want to come back to ARS, thanks for prompting us to make a simple change....a change that hopefully none of you will ever have to see....
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and happliy ever after..
this could have been taken out of a story book..
rocky start, plot was exciting and flammed, climax was being friends again.. and the ending was changing to make things better overall...
beautiful.
thanks JohnV, I appreciate the attention this issue got.. changes are a good thing
