Quote:
Originally Posted by marcjacob
I have a question, what is the average time taken to answer a support ticket? Also is it true that you match deals on dedicated servers?
Hit me up if you like.. simon....at...thickcockboys . com
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Hi Simon,
The quick answer is ASAP!
but honestly there is more to it than that.
Ticket response time depends upon the complexity of the ticket issue, & the amount of tickets we have in the que at any give time. Unlike many other companies out there we cater to a large variety of clients, from virtual (shared), to dedicated managed & colocated, virtual dedicated servers (VDS) & VPS, to complex hosting solutions. Our certified staff of 60 + talented individuals handle the ticket load based on the severity of the issue and then followed up by the order in which they were received.
With that said some tickets could take 5-10 mins and some can take longer, again depending upon the complexity of the situation. I can get you a true average from the ticket system statistics and break it down for you by category Dedi, Virtual, etc...but that will have to wait til after vegas.
Again tickets are just one method of contacting support. We always offer live chat via Live Person and phone support 24x7x365 where you can speak with a Webair Technician, never outsourced.
And yes you don't have to wait for some year end special event to get a great deal and great service! We will ALWAYS meet or beat any COMPARABLE hosting offer! Simply contact me or Mike for assistance!
If you will be in Vegas let me know and we can chat some more. Drinks on us!
