did you ever think that a LOT of us aren't really getting that much work done these ~ 7 days around the holidays. I for one was drunk as hell the other night and will be again new years. Hangovers + football games make handling support a little harder
I for one will admit that these holidays have HURT my ability to handle support. The last few days before Xmas I had 5 different Xmas's between the families and plenty of LAST minute shopping to do.
Before you judge things so quickly you really should consider the time of the year... Although I obviously wasn't listed here (yet?) please be understanding with the time of year...