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Originally posted by FATPad
Umm...that's part of their job....answering emails from their clients. That's why their employees get email addresses. So you can email them and communicate with them.
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yes I agree, but surely not every organisation is perfect like your obviously is......
perhaps you should take the plunge and spend 10 or 15 dollars and actually call them. Don't rant and rave, just call them and ask what you have to do to resolve the issues.
You might be surprised what a pleasant response you get.