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They are saying all they can do is email billing and have it taken care of, so in other words they will send more emails that wont get answered.
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In today's modern world, there's a high probablilty that "billing" has a telephone in their cubicle. (probably right next to the one belonging to whomever you talked to!) I would call back and INSIST on getting "billing's" phone number. Go to the source.
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