GoFuckYourself.com - Adult Webmaster Forum - View Single Post - My host wont close my account! What can I do?

Umatic · 02-10-2003, 01:51 PM

I wouldn't have posted this on the board as the people I talked to seemed like they wanted to help and were going to take care of things. But so much time has passed since I've put in my request and it almost seems like they have no intentions of closing my account..

I got a big charge on my credit card bill from my web host ( gighost.com ). I sent in emails asking why I got this charge from them but they went unanswered. I checked into it and found out myself that they didnt bill me for 3 months and then billed all the months at once. No big deal, I owed that money. But because of that and the down time I wanted to close my account.

I put in the request to have my account closed near the end of last month right after the big bill and it also went unanswered. I assumed they closed my account until I saw another charge on my credit card a few days after my request to have my account closed and it was for one more month of hosting. I talked with someone on ICQ and was told that my account would be closed and my money would be credited back to my account. This never happened.

I sent another email and talked to them on ICQ about every few days and each time they told me they put in the order to have it done/ it would be done tomorrow or soon. But it's still open! This past Friday I called billing and spoke with someone that said they would pass it on to the person that closes accounts and it would be done that day, but nothing. Today is Monday almost a half a month since I've put in the first request and all the others. And I'm back on ICQ getting the same story that it will be done. They are saying all they can do is email billing and have it taken care of, so in other words they will send more emails that wont get answered. Now my guess is that they are going to keep the account open and keep tring to bill me. And now their story has some what changed, they will credit back the last charge "if" they can "find" the first email I sent to have my account closed. So I guess as long as they dont accidentally delete all their emails I'll have no problem getting my money back.

What can I do? I've called my bank to get a charge back on the money they said they would credit back to my account (and I have this in writing), but the bank says I have to come in and fill out forms to have that done so thats more time I'll have to waste on this.

Whats the next step, I should take?

02-10-2003, 01:51 PM
Umatic Registered User Join Date: Jan 2002 Posts: 73	My host wont close my account! What can I do? I wouldn't have posted this on the board as the people I talked to seemed like they wanted to help and were going to take care of things. But so much time has passed since I've put in my request and it almost seems like they have no intentions of closing my account.. I got a big charge on my credit card bill from my web host ( gighost.com ). I sent in emails asking why I got this charge from them but they went unanswered. I checked into it and found out myself that they didnt bill me for 3 months and then billed all the months at once. No big deal, I owed that money. But because of that and the down time I wanted to close my account. I put in the request to have my account closed near the end of last month right after the big bill and it also went unanswered. I assumed they closed my account until I saw another charge on my credit card a few days after my request to have my account closed and it was for one more month of hosting. I talked with someone on ICQ and was told that my account would be closed and my money would be credited back to my account. This never happened. I sent another email and talked to them on ICQ about every few days and each time they told me they put in the order to have it done/ it would be done tomorrow or soon. But it's still open! This past Friday I called billing and spoke with someone that said they would pass it on to the person that closes accounts and it would be done that day, but nothing. Today is Monday almost a half a month since I've put in the first request and all the others. And I'm back on ICQ getting the same story that it will be done. They are saying all they can do is email billing and have it taken care of, so in other words they will send more emails that wont get answered. Now my guess is that they are going to keep the account open and keep tring to bill me. And now their story has some what changed, they will credit back the last charge "if" they can "find" the first email I sent to have my account closed. So I guess as long as they dont accidentally delete all their emails I'll have no problem getting my money back. What can I do? I've called my bank to get a charge back on the money they said they would credit back to my account (and I have this in writing), but the bank says I have to come in and fill out forms to have that done so thats more time I'll have to waste on this. Whats the next step, I should take?