Quote:
Originally Posted by Brad Gosse
I have a fairly expensive fibre line with a 99.9% uptime guarantee.
I used to have both Cable and DSL at the office but this one connection beats them both for speed and reliability.
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Does the SLA cover circumstances outside of their control, such as a fibre cut halfway along the route? Is it a penalty or just a "... up to x% of monthly fee" type compensation?
(Just curious, no need to answer if it's confidential... I'm just trying to provoke some thought
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