Quote:
Originally Posted by Azoy?
i guess you were lucky or the person on the phone liked your voice cause it's not only me.
speaking to a few people they shared my feelings that Apple's service and more so with the IPOD is "yeah we'll service you but you lucky we are"
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Guess they love me then... Issue number 2 was ANOTHER issue that I totally caused. Again on my Macbook Pro, but this time it was even out of warranty.
I was messing around in the Unix command prompt, using SU and I don't know a damn think about Unix... (Trying to learn) and I ran a command that fucked up my OS. Off the top of my head I don't even remember what it was... anyways, it left me with a unbootable machine... That OPPPPPS I had for got to backup in about a month. MAde an appointment at the "genius" bar Fired up "disk warrior" and made a Firewire HD clone of my machines main drive to keep anything I had not backed up before, Thinking that I could at least manually restore later... and took the thing in, they reloaded the OS on top of itself, and The machine was fine. Did not need to reinstall anything. (my original system disks were 2 years old and I needed the current OS)
My point? They did this again for free. No hassle, no whining... just took care of it and saved me a ton of time and work.
I keep a bootable 80 gig USB2 Iomega external HD now copied via Diskwarrior, so if I ever do something stupid again it just a matter of firing up the diskwarrior CD and re "Ghosting" my main system Dive. (I have a 250 Lacie firewire drive doing the same on my Imac.) Cheap security. Plus if I really wanted to I can toss the Drives into my laptop case and simply plug it into anyone elses mac, boot to it and I have my full system right there.
(You can also do this with Ipods)
3Rd Case... I was out dropped my battery for my macbook. (I had it out cause I was looking up the serial number before I realize that this can be done within the Os duh) anyway.. It dented the battery and put quite a few scratches in it. Apple gave me a new one just for asking. I walked up the the genius bar, didn't even have an appointment this time, just happen to only be a few blocks from the place, and they took a look at the battery and simply reached under the desk and grabbed a new one for me. No Charge again.
You can say they must have like my voice or what ever... but here are 3 different examples that I have personally dealt with, each with different people including the phone support and had no hassle what so ever, in fact, they went way above board, as the last 2 times they could have charged me for the out of warranty service but didn't.
Are there hassles, sure... I dont like the fact that you pretty much have to have an Ipod or Iphone serviced to replace the battery... But than again, I usually stay on top of things and I would most likely be replacing those type of devices well before the batteries ever gave up the ghost.
From personal experience Mac's have me as a customer for life.