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myboringlife · 11-29-2007, 11:42 AM

i sent the emails to the wrong email and to ifriends insted of clickcash. i didn't get any response in my first two emails so in my third one i mentioned that i had posted it to this board and everyone here was a waiting for a response. oddly enough i got a response the next day..

Karen:

Thanks for giving me the opportunity to review these. Keep in mind that, while both operated by WebPower, iFriends and ClickCash do run pretty independently. Messages sent to iFriends support aren't going to reach me typically. However, e-mails sent to [email protected] usually find their way to me quickly.

I apologize for the delay in the response. I need a little bit of time to review this e-mail and find out what's going on. The e-mail that your customer got didn't come from ClickCash, but from iFriends. I am going over now to find out what's going on with this, as I've never seen this e-mail before. Once I get information, I'll let you know what's going on.

But please note that we are not trying to skim or in any way not pay you for legitimate sign-ups. My initial guess in reviewing the e-mail is that it's a promotion from iFriends to try to get people back whose cards come up invalid. They tend to let me know about these, so my further guess is that this has not been in place long, so no, it is not the reason sales have declined for you over the past few years. I will assure you that the card being invalid is not an attempt to skim the sign-up. Cards come up invalid for a number of reasons, whether due to the bank initially declining the transaction or perhaps a previous experience with the customer in question where the account was flagged "invalid" (sometimes our super duper fraud prevention programs mistake valid accounts for invalid because they fit patterns of previous fraudsters). Overseas customers do have a higher proportion of cards coming up invalid, though, as the banks do not always honor "card not present" transaction requests, which is what an iFriends sign-up is recognized as by the bank. That's true even when it's not a ClickCash click-through that generates the sign-up.

I'll get you an answer on what's going on ASAP!!!

-Stacy

11-29-2007, 11:42 AM
myboringlife Confirmed User Join Date: Aug 2005 Location: Arizona Posts: 196	i sent the emails to the wrong email and to ifriends insted of clickcash. i didn't get any response in my first two emails so in my third one i mentioned that i had posted it to this board and everyone here was a waiting for a response. oddly enough i got a response the next day.. Karen: Thanks for giving me the opportunity to review these. Keep in mind that, while both operated by WebPower, iFriends and ClickCash do run pretty independently. Messages sent to iFriends support aren't going to reach me typically. However, e-mails sent to [email protected] usually find their way to me quickly. I apologize for the delay in the response. I need a little bit of time to review this e-mail and find out what's going on. The e-mail that your customer got didn't come from ClickCash, but from iFriends. I am going over now to find out what's going on with this, as I've never seen this e-mail before. Once I get information, I'll let you know what's going on. But please note that we are not trying to skim or in any way not pay you for legitimate sign-ups. My initial guess in reviewing the e-mail is that it's a promotion from iFriends to try to get people back whose cards come up invalid. They tend to let me know about these, so my further guess is that this has not been in place long, so no, it is not the reason sales have declined for you over the past few years. I will assure you that the card being invalid is not an attempt to skim the sign-up. Cards come up invalid for a number of reasons, whether due to the bank initially declining the transaction or perhaps a previous experience with the customer in question where the account was flagged "invalid" (sometimes our super duper fraud prevention programs mistake valid accounts for invalid because they fit patterns of previous fraudsters). Overseas customers do have a higher proportion of cards coming up invalid, though, as the banks do not always honor "card not present" transaction requests, which is what an iFriends sign-up is recognized as by the bank. That's true even when it's not a ClickCash click-through that generates the sign-up. I'll get you an answer on what's going on ASAP!!! -Stacy