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First of all I want to say that I like their customer support. But I don't like some people and their ethics there.
I have been with XXXwebhosting for 2 years, moved off them completely several months ago.
Let me tell you the story.
they were charging me 250/mbs for cogent bandwidth, Phil was saying it's their super multi homed connection yeah, but whenever I was doing traceroute into server or out of server I was getting cogent always. No matter how many times I asked Phil to switch me off cogent he refused to do so. So I decided to move all my servers. I did so. When next day this guy Ken jumped on me with all kinds of promises. He said he will switch me off cogent, he will put backup hard disks at no extra charge on all servers if I come back. Okay he bought me, I said I will move back only one server, he said okay make a new order with all you want. Once I moved my sites back to XXXwebhosting server they didn't want to keep promises. They didn't switch cogent bw to Verio as promised. They didn't put backup hard disks. I tried to ask Phil several times about bw - no luck he didn't want to switch it.
So I got sick of all this and moved. And I'm happy that I did so.
Now I find out that they have very cheap deals like $600 for 10mbs. So because I was paying ridiculous prices for 2 years Phil didn't want to discount them for me - I asked many times. Result - they've lost me and my friend cutetwink as customers.
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