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hah, I just recently worked at Albertson's, and the training videos are SOOOO cliche! The worst part is, they actually expect you to act like that and write you up if you don't.
G.O.T.
Greet. Offer. Thank.
Hi, how are you today?
Fine, and you?
FANTASTIC! Did you find everything alright?
Yes I did, thank you.
So how are your kids {blah blah blah}
{transaction complete- courtesy clerk's turn}
I'd love to help you out to your car today, Ma'am. {do NOT ask a question, this is a statement}
No, that's ok I think I can handle it.
I don't mind at all, I have to go collect carts from the lot anyway!
Ok, if you insist {super big smile}
{help with groceries, talk small talk...}
Thank you for shopping at Albertson's! Have a GREAT DAY!
{all the while I check out their ASSets in stolen looks and/or wonder how they live with themselves and/or consider how best to get away with an extra smoke break without getting caught on the 96 cameras in and around the store}
they didn't greet you? call the fucking union.
fin.
__________________
Vote Bill Cosby 2012
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